Skip to content
Español
Call
Text

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of rafael loera

rafael loera

January 7, 2025

5  out of  5
rating by rafael loera
"Always helpful and looking for ways to fit my needs while getting the most for what i pay. Recommend Carmen 10/10"
We responded:
"Thank you, Rafael! So glad that Carmen was able to help you get a fair cost on a plan that works best for you and that you enjoyed working us! If questions come up don’t hesitate to reach out. -Tomas"
Profile photo of Chris Mendez

Chris Mendez

January 7, 2025

5  out of  5
rating by Chris Mendez
"Great Experience! Evelyn was able to assist me in insuring all my vehicles!"
We responded:
"Thank you, Chris! I appreciate your support. I’m thrilled that we could help with your car insurance and that you enjoyed working with Evelyn. If you ever have any questions please give us a shout. Thanks for your business! - Tomas"
Profile photo of Ed H

Ed H

December 11, 2024

5  out of  5
rating by Ed H
"I’ve been with State Farm ins going on 40yrs. Sincerely it’s difficult to move when you have a “good neighbor”! Currently 30+yrs we’ve enjoyed the extremely professional and efficient operations of Tomas Casillas office. The accurate and confident feeling we have from Mr Casillas is second to none. Honestly the staff employed immolate exactly the caring direction Mr Casillas has established. Evelyn is extremely knowledgeable and truly customer care is of utmost importance, to her, such that one receives genuine assistance every time from her efforts."
We responded:
"Thank you so much Ed! Your business is much appreciated. Hope all is well, love when you stop by. Hope to see you soon! - Tomas"
Profile photo of Alex Luna

Alex Luna

December 11, 2024

5  out of  5
rating by Alex Luna
"Evelyn was really helpful and kind she help me and answer all my questions in a quick and professional manner, I’ve been with State Farm for years and never had a problem I would recommend it specially the Thomas casillas office"
We responded:
"Thank you for the kind words Mr. Luna! I appreciate your business! Don’t hesitate to reach out whenever you need anything! - Tomas"
Profile photo of Stephen N

Stephen N

November 25, 2024

5  out of  5
rating by Stephen N
"Tomas and his office staff are great! They are very communicative and helpful regarding our auto and home insurance policies."
We responded:
"Thanks Stephen! I appreciate your business and congrats on the new home. Say hi to Amanda for me! - Tomas "
Profile photo of Crystal Lozano

Crystal Lozano

November 25, 2024

5  out of  5
rating by Crystal Lozano
"Everyone is very nice & everything is take care of in a timely manner. Evelyn has great customer service. Thank you!"
We responded:
"Thank you Crystal! I appreciate the kind words. Thanks for your business! - Tomas"
Profile photo of Sergio Hernandez

Sergio Hernandez

October 28, 2024

5  out of  5
rating by Sergio Hernandez
"Real fast service never had an issue with my agent"
We responded:
"I appreciate your honest review and your business!"
Profile photo of Jose Valenzuela III

Jose Valenzuela III

September 17, 2024

5  out of  5
rating by Jose Valenzuela III
"Evelyn was very kind and helpful."
We responded:
"Thank you for your kind review! I’m glad Evelyn was able to take care of your needs!"
Profile photo of Miguel Gonzalez

Miguel Gonzalez

September 11, 2024

5  out of  5
rating by Miguel Gonzalez
"Evelyn is always great she always has the information ready and willing to help. Great customer service."
Profile photo of RG3

RG3

September 4, 2024

5  out of  5
rating by RG3
"Excellent customer service!!!"
Profile photo of Paulina Garcia

Paulina Garcia

September 3, 2024

5  out of  5
rating by Paulina Garcia
"Fantastic service every time. They always have me covered in all situations I've needed them."
We responded:
"Thank you so much for the kind words, Paulina! It means a lot to us that you feel supported in each situation. We’re here to assist you whenever you need us, and we’re grateful to have you as part of our State Farm Family! -Tomas"
Profile photo of A O

A O

August 23, 2024

5  out of  5
rating by A O
"This is by far the most professional and trustful agency I have ever done business with. Carmen and Evelyn are the highest standard of customer service and are always committed to getting things done correctly. Thank you ladies for all your help. Not only do you have my business for years to come but most importantly you’ve earned our trust to protect my family and assets forever."
We responded:
"Thank you for your kind and generous review! I’m very happy to hear that Carmen & Evelyn have taken care of your needs and provided great customer service to you. Thank you for your loyalty!"
Profile photo of Teresa Licon

Teresa Licon

August 22, 2024

5  out of  5
rating by Teresa Licon
"Mr. Casillas is a very good and helpful insurance agent. I recommend him to people who are looking for a new insurance agent. Also thank you for his staff. I spoke to Evelyn today and she was very helpful. Thank you 😊😊😊"
We responded:
"We appreciate your recommendation, Teresa! I’m glad to hear that you’re happy with your experience in our office. Please give us a call if there’s anything you need. -Tomas"
Profile photo of Kristy B.

Kristy B.

August 15, 2024

5  out of  5
rating by Kristy B.
"Such great service and amazing help!"
We responded:
"Thank you for leaving such a kind review, let us know if you ever need anything!"
Profile photo of Ily C

Ily C

August 14, 2024

5  out of  5
rating by Ily C
"Love the staff. Always available for the customer. We have our insurances with them (personal and business) and we wouldn’t change them for anything. I highly recommend Tomas Casillas-State Farm Insurance."
We responded:
"Thank you Iliana! "
Profile photo of Victor G. Abascal

Victor G. Abascal

August 12, 2024

5  out of  5
rating by Victor G. Abascal
"Very professional and everyone provides excellent customer service!!"
We responded:
"Thank you Victor! You’ve been a great customer all these years. Thanks for your business and all the referrals you’ve sent over!"
Profile photo of Sylvia Coronel

Sylvia Coronel

August 6, 2024

5  out of  5
rating by Sylvia Coronel
"Evelyn was very helpful. We got everything taken care of with one phone call. Thank you so much."
We responded:
"Sylvia, I’m thrilled to hear that Evelyn was very helpful and assisted with your insurance needs effectively and quickly. Thank you so much for your awesome feedback! -Tomas "
Profile photo of Aly Sanchez

Aly Sanchez

August 6, 2024

5  out of  5
rating by Aly Sanchez
"Always have amazing customer service and very helpful with all the questions I have."
We responded:
"Thank you for your kind words, Aly! We’re delighted to hear that you consistently have received good customer service and think our team is very helpful with your questions! -Tomas"
Profile photo of adrian

adrian

July 25, 2024

5  out of  5
rating by adrian
"Excellent and fast service! Always a pleasure speaking to the agents!"
We responded:
"Thanks Adrian! I really appreciate your loyalty over the years, you’ve been with me forever!"
Profile photo of Miguel Perez

Miguel Perez

July 20, 2024

5  out of  5
rating by Miguel Perez
"I've been using this agency for my car insurance for a few years now and they have always exceded my expectations. In the rare occasions where there is any discrepancies with my policy (usually system glitches with the actual insurance company and not the agents) I always reach out to Evelyn. Not only is she very knowledgeable and efficient at her job, but she is just over all a pleasant person. You can always hear her smile over the phone and she goes above and beyond to assist me with my needs as a customer. I highly recommend this establishment!"
We responded:
"Thank you for your very kind and generous review! I’m so glad that Evelyn is a consistent and helpful team member. Thank you for being a long-time customer and we hope to assist you for many more years! -Tomas"
Profile photo of alejandro cardenas

alejandro cardenas

July 19, 2024

5  out of  5
rating by alejandro cardenas
"Excellent customer service."
We responded:
"Thank you for the 5 star review! I’m happy to hear you had a positive experience with our team! -Tomas"
Profile photo of Ashley A.

Ashley A.

July 19, 2024

5  out of  5
rating by Ashley A.
"Excellent customer service! The office staff is pleasant and a pleasure to work with."
We responded:
"Thanks for the great review Ashley!"
Profile photo of Claudia Sanchez

Claudia Sanchez

June 6, 2024

5  out of  5
rating by Claudia Sanchez
"Tomas and his staff are 150% at your service. The customer service is phenomenal! My only regret is not switching over to them sooner! Highly recommend to El Paso families."
We responded:
"Thanks Claudia! So glad you switched! Let me know if you ever need anything. "
Profile photo of Cynthia Sarabia

Cynthia Sarabia

June 5, 2024

5  out of  5
rating by Cynthia Sarabia
"Luis Lozoya was very attentive and he explained the policy in full detail and was very professional. I highly recommend them!"
We responded:
"Thank you for the kind words and your business!"
Profile photo of Tyler Cope

Tyler Cope

June 4, 2024

5  out of  5
rating by Tyler Cope
"The staff always responds right away; unbelievably quick with response time is just what I need backed by State Farm coverage. I think Evelyn can process a COI request in under a minute, I don’t know how she is so fast! Thanks!"
We responded:
"Thanks Tyler! It’s an honor to take care of you and tour whole family."