State Farm® Insurance Agent Tomas Casillas
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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Stephen N
November 25, 2024
"Tomas and his office staff are great! They are very communicative and helpful regarding our auto and home insurance policies."
Crystal Lozano
November 25, 2024
"Everyone is very nice & everything is take care of in a timely manner. Evelyn has great customer service. Thank you!"
Sergio Hernandez
October 28, 2024
"Real fast service never had an issue with my agent"
"I appreciate your honest review and your business!"
Jose Valenzuela III
September 17, 2024
"Evelyn was very kind and helpful."
"Thank you for your kind review! I’m glad Evelyn was able to take care of your needs!"
Miguel Gonzalez
September 11, 2024
"Evelyn is always great she always has the information ready and willing to help. Great customer service."
RG3
September 4, 2024
"Excellent customer service!!!"
Paulina Garcia
September 3, 2024
"Fantastic service every time. They always have me covered in all situations I've needed them."
"Thank you so much for the kind words, Paulina! It means a lot to us that you feel supported in each situation. We’re here to assist you whenever you need us, and we’re grateful to have you as part of our State Farm Family! -Tomas"
A O
August 23, 2024
"This is by far the most professional and trustful agency I have ever done business with. Carmen and Evelyn are the highest standard of customer service and are always committed to getting things done correctly. Thank you ladies for all your help. Not only do you have my business for years to come but most importantly you’ve earned our trust to protect my family and assets forever."
"Thank you for your kind and generous review! I’m very happy to hear that Carmen & Evelyn have taken care of your needs and provided great customer service to you. Thank you for your loyalty!"
Teresa Licon
August 22, 2024
"Mr. Casillas is a very good and helpful insurance agent. I recommend him to people who are looking for a new insurance agent. Also thank you for his staff. I spoke to Evelyn today and she was very helpful. Thank you 😊😊😊"
"We appreciate your recommendation, Teresa! I’m glad to hear that you’re happy with your experience in our office. Please give us a call if there’s anything you need. -Tomas"
Kristy B.
August 15, 2024
"Such great service and amazing help!"
"Thank you for leaving such a kind review, let us know if you ever need anything!"
Ily C
August 14, 2024
"Love the staff. Always available for the customer. We have our insurances with them (personal and business) and we wouldn’t change them for anything. I highly recommend Tomas Casillas-State Farm Insurance."
"Thank you Iliana! "
Victor G. Abascal
August 12, 2024
"Very professional and everyone provides excellent customer service!!"
"Thank you Victor! You’ve been a great customer all these years. Thanks for your business and all the referrals you’ve sent over!"
Sylvia Coronel
August 6, 2024
"Evelyn was very helpful. We got everything taken care of with one phone call. Thank you so much."
"Sylvia, I’m thrilled to hear that Evelyn was very helpful and assisted with your insurance needs effectively and quickly. Thank you so much for your awesome feedback! -Tomas "
Aly Sanchez
August 6, 2024
"Always have amazing customer service and very helpful with all the questions I have."
"Thank you for your kind words, Aly! We’re delighted to hear that you consistently have received good customer service and think our team is very helpful with your questions! -Tomas"
adrian
July 25, 2024
"Excellent and fast service! Always a pleasure speaking to the agents!"
"Thanks Adrian! I really appreciate your loyalty over the years, you’ve been with me forever!"
Miguel Perez
July 20, 2024
"I've been using this agency for my car insurance for a few years now and they have always exceded my expectations. In the rare occasions where there is any discrepancies with my policy (usually system glitches with the actual insurance company and not the agents) I always reach out to Evelyn. Not only is she very knowledgeable and efficient at her job, but she is just over all a pleasant person. You can always hear her smile over the phone and she goes above and beyond to assist me with my needs as a customer. I highly recommend this establishment!"
"Thank you for your very kind and generous review! I’m so glad that Evelyn is a consistent and helpful team member. Thank you for being a long-time customer and we hope to assist you for many more years! -Tomas"
alejandro cardenas
July 19, 2024
"Excellent customer service."
"Thank you for the 5 star review! I’m happy to hear you had a positive experience with our team! -Tomas"
Ashley A.
July 19, 2024
"Excellent customer service! The office staff is pleasant and a pleasure to work with."
"Thanks for the great review Ashley!"
Claudia Sanchez
June 6, 2024
"Tomas and his staff are 150% at your service. The customer service is phenomenal! My only regret is not switching over to them sooner! Highly recommend to El Paso families."
"Thanks Claudia! So glad you switched! Let me know if you ever need anything. "
Cynthia Sarabia
June 5, 2024
"Luis Lozoya was very attentive and he explained the policy in full detail and was very professional. I highly recommend them!"
"Thank you for the kind words and your business!"
Tyler Cope
June 4, 2024
"The staff always responds right away; unbelievably quick with response time is just what I need backed by State Farm coverage. I think Evelyn can process a COI request in under a minute, I don’t know how she is so fast! Thanks!"
"Thanks Tyler! It’s an honor to take care of you and tour whole family."
Martin Diaz
May 29, 2024
"Dylan was extremely helpful in getting a quote and and starting my policy and had an answer to all my questions highly recommended!"
"Thank you Martin! I appreciate your business and I hope to be your agent for many more years. Thanks for the kind words about Dylan! -Tomas"
El Paso Rock Shop Vizcarra
May 29, 2024
"My dad had multiple policies with this firm for many yrs which I helped him manage. The staff is always willing to help and courteous but God forbid you actually file claims with them . State Farm will do everything in their power to reject the claims and will make it as complicated as they can for you to file and move forward with the claims. We had to go as far as to hire an attorney to get his home roof repaired it only took 2 yrs, 2 different attorney firms and hundreds of calls for his roof to get repaired. Such a shame."
"I’m sorry to hear about your experience, and thank you for your kind words about the team here. Please say hello to your dad, I enjoyed visiting with him and going to the shop. We still have the lighted salt rocks! It was a pleasure being your agent! -Tomas "
Denise Escalante
May 28, 2024
"Luis was very kind and helpful to get us an amazing quote"
"Thank you Denise! We appreciate your business and kind words. "
Henry Dominguez
April 26, 2024
"I've have always received very courteous, and prompt help from Mr. Casillas and his personnel."
"Thank you Henry! Always a pleasure visiting with you. I appreciate your business! -Tomas"