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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Nathan Romero

April 14, 2026

5  out of  5
rating by Nathan Romero
"I’d like to Recognize Kriztian Martinez for a smooth and exciting experience. Not only did he secure an amazing car insurance rate for me, but he also made every single step quick and secure. His service was so good, I’m even considering getting a life policy with this intelligent young man. Thank you State Farm"
We responded:
"Thank you for the amazing review, Nathan! It is truly the goal of our team to exceed expectations when it comes to all insurance needs."
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lauren

March 31, 2026

5  out of  5
rating by lauren
"i had a really great experience getting car insurance for me and my brother. Carmen is a great person to refer to. She was super helpful in answering all my questions and figuring out which insurance was perfect for me and my brother."
We responded:
"Thank you for the amazing review, Lauren! It is truly the goal of our team to exceed expectations when it comes to all insurance needs."
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Tiffany Duran

February 24, 2026

5  out of  5
rating by Tiffany Duran
"good afternoon i had an amazing experience with Kriztian , very helpful , stress free & was quick to help figure everything out. I suggest Kriztian for your services if you're looking for a quick and easy experience !"
We responded:
"Wow, thank you for the 5-star review, Tiffany! We deeply appreciate your support! If you ever need any help or have any questions on anything insurance related, please do not hesitate to get in touch!"
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Veronica Z

February 21, 2026

5  out of  5
rating by Veronica Z
"The best customer service and the insurance rates are excellent and lower than most while still providing great coverage for both home and auto!"
We responded:
"Thank you so much for the 5-star review of State Farm Agent Tomas Casillas’s Team! We deeply appreciate your kind words here in El Paso. Thank you for your business!"
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Saul Suarez

February 18, 2026

5  out of  5
rating by Saul Suarez
"Talked to Kriztian, had great customer service and was great help! Highly recommend!!"
We responded:
"Thank you for the wonderful 5-star review! We are so happy you had a wonderful experience with us here at State Farm Agent Tomas Casillas’s Team. If you ever need anything down the road, do not hesitate to reach out—we would love to help!"
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Isela Luna

February 18, 2026

5  out of  5
rating by Isela Luna
"Great customer service Luis and the girls are very kind and attentive. 😊"
We responded:
"Thank you for the positive review! If you have any insurance-related questions or needs, please feel free to reach out. "
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Jesus Derma

December 3, 2025

5  out of  5
rating by Jesus Derma
"Worked with Evelyn over the phone, super helpful and great customer service 😊"
We responded:
"Thank you for your taking the time to leave a review, Jesus! I appreciate your business and allowing me to be your insurance agent for your auto insurance and home insurance!"
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Jae Jae

December 3, 2025

5  out of  5
rating by Jae Jae
"Quick, helpful, patient:)"
We responded:
"Thank you for your review and your business!"
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Falisa Pierce

November 29, 2025

5  out of  5
rating by Falisa Pierce
"My family has been with State Farm’s since 1990. I joined State Farm in 2010. Mr. Tomas Casillas and staff has always been professional and knowledgeable in assisting with my needs from auto, home insurance, and life insurance."
We responded:
"Thank you for the wonderful review Falisa! You have been a great customer and I look forward to working with you for years to come!"
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William Kincaid

November 17, 2025

5  out of  5
rating by William Kincaid
"I've been with Tomas for over 20 years . Recently we had an accident never had the need to use the coverage. But now that we have everything is going smoothly no surprises. Evelyn and her staff are top notch . Thank you Tomas for making this hard situation a little easier."
We responded:
"Thank you Dave!! I appreciate your business and loyalty. It’s a pleasure being your agent and I look forward to taking care of you for many more years!"
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Mutant 115

August 27, 2025

5  out of  5
rating by Mutant 115
"Quick, straight to the point, sought out the best price"
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Justin Driver

August 25, 2025

5  out of  5
rating by Justin Driver
"Never have any issues and there is always communication if there’s anything needed from me. Everyone is nice and specifically Evelyn is super nice and takes care of anything I need in a timely manner."
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Alexis Chavez

August 21, 2025

5  out of  5
rating by Alexis Chavez
"⭐️⭐️⭐️⭐️⭐️ I’ve had such a great experience working with Tomas Casillas. He’s always professional, easy to reach, and takes the time to explain my options so I fully understand my coverage. Whenever I’ve had questions or needed help, Tomas Casillas has gone above and beyond to make sure I’m taken care of. What I appreciate most is how smoothly he handles everything, from setting up my policy to walking me through claims. If you’re looking for someone you can truly trust with your insurance needs, I highly recommend Tomas Casillas."
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Hector Sanchez

July 24, 2025

5  out of  5
rating by Hector Sanchez
"Helps me out when i need it most"
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Juan Garcia

July 21, 2025

5  out of  5
rating by Juan Garcia
"Awesome service and great rates for your home and auto! Much appreciated customer service."
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The Mace

July 15, 2025

5  out of  5
rating by The Mace
"Evelyn is very professional and very informative don't have any negativity to say against her or the Casillas staff."
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Annette Sanchez

July 10, 2025

5  out of  5
rating by Annette Sanchez
"Thank you Evelyn for all your help. I have been with State Farm for many years and have always had great customer service with this agency."
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Rosy Garcia

July 7, 2025

5  out of  5
rating by Rosy Garcia
"Thank you very much for your support"
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febi Ramos

June 24, 2025

5  out of  5
rating by febi Ramos
"I have saved time and money with State Farm , very helpful staff here would recommend for anyone that need insurance."
We responded:
"Thank you Mr. Ramos. I appreciate you trusting us to be your insurance company. Let us know if we can help with anything anytime!"
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Agustin Alvarado

June 24, 2025

5  out of  5
rating by Agustin Alvarado
"I recently switched insurances carriers from USAA to State Farm. Must say.. the value and savings is much better with State Farm. Plus the agent that did such an impressive job Evelyn Hidalgo. HIGHLY RECOMMEND HER!!! She’s The Best!!! Thank You Evelyn!!"
We responded:
"I appreciate the review Agustin! Those are very kind words. Thank you for trusting us with your auto insurance. "
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Brenda Trejo

June 23, 2025

5  out of  5
rating by Brenda Trejo
"Mr. Casillas and his staff are very knowledgeable and courteous. Visit them for great insurance."
We responded:
"Thank you so much Brenda! I appreciate your business!"
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Christian Compean

May 23, 2025

5  out of  5
rating by Christian Compean
"Very friendly staff, always quick to get a response and very patient"
We responded:
"Thank you Christian! Appreciate your business!"
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Edgar Toscano

May 23, 2025

5  out of  5
rating by Edgar Toscano
"I have been a customer for many years now and am not planning to leave. Now, all my family is insured with State Farm. Everyone is very helpful and courteous. I recently needed to make some changes to my policy, and Evelyn was beyond helpful. She answered every question and sent me updated insurance cards within minutes after my phone call. Five stars falls short for the type of customer service I have received since day one."
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Hernan Guevara

April 15, 2025

5  out of  5
rating by Hernan Guevara
"Staff listens to my needs and make it a pint to understand my needs and based on that they offered me insurance coverage that met my needs."
We responded:
"Thank you Hernan, this is a very kind review and I’m very happy that we have been able to take care of you. Don’t hesitate to call for whatever you need. Thanks for your business!"
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deli lugo

April 14, 2025

5  out of  5
rating by deli lugo
"Ms Carmen and Ms Evelyn are AMAZING!, their customer service is excellent and this morning Ms Evelyn was so helpful, professional and kind. Thank you guys!!!"
We responded:
"Thank you so much Delia! And I agree with your assessment of Carmen and Evelyn, very blessed to have them on my team. Thank you for your business!"